A key service within WMS since its inception in 2007, WMS Response Services has smashed all company records and exceeded all internal and external KPIs across the board!
Encompassing day to day response requests, minor works and out of hours service provision for Housing Associations, Property Management and Block Management companies etc, WMS are extremely proud of this small but highly effective and efficient team!
Initially reliant on a paper based administration system the team took the opportunity during lockdown 1 to revisit everything they do, especially as the service was even more important to clients and their customers in unprecedented times.
Utilising the latest digital technology WMS Response Services now boast a dynamic process driven system capable of recording all job requests and details, distributing them, instructing the appropriate operative, monitoring progress, feedback and job status in real time, all at the click of a mouse! The system talks to WMS in house bespoke IT system so all financials are captured as a matter of course.
Such is the success of WMS Response Services (the business growing 7 fold in 2 years) clients are rushing to us to look after them!
The business would like to thank Greg and his team (pictured) for their continued hard work and professionalism, a credit to WMS!
