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WMS NEWS

Resident's Thank You Card Recognises Outstanding Service

At WMS, we're always proud to receive positive feedback from residents, but sometimes it's the simplest gestures that have the biggest impact.
Recently, one of our operatives, Ricky, received a handwritten thank you card from a resident expressing their appreciation for the work he had carried out.
While short in its message, the card speaks volumes about the positive relationships our teams build with residents every day. It's a reflection of the professionalism, care and commitment shown throughout every project, and a reminder that great customer service is just as important as the work itself.
Everyone at WMS would like to say well done to Ricky for making such a positive impression. It's feedback like this that demonstrates the values we strive to deliver on every job.

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WMS Celebrates Another Successful North Devon Homes Summer Fayre

WMS was delighted to once again support the North Devon Homes Summer Fayre, continuing our long-standing involvement with the event since its very first year.

 Each year the Summer Fayre continues to grow, bringing together residents, partners and the wider community for a fantastic day of activities, entertainment and community spirit. This year's event was no exception, with the WMS stand welcoming a steady stream of visitors throughout the day.

Our competitions, games and giveaways proved as popular as ever, with hundreds of people stopping by to get involved. One of the biggest attractions was our Guess the Sweets competition, alongside our cuddly toy prize draw, both of which received a fantastic response.

The winners of both competitions will be drawn early next week, so a few lucky entrants can expect a welcome phone call very soon.

A huge thank you to everyone who visited our stand and to the WMS team who helped make another successful Summer Fayre possible. We're incredibly proud to have supported this fantastic community event since its inception and are already looking forward to returning next year.

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Cornwall Team Completes Patio and Pathway Improvements

Our Cornwall team has successfully completed a patio and pathway improvement project at a residential property, helping create safer, more accessible outdoor spaces for the resident.

 Delivered by Daniel, Max and Jamie, the works involved replacing existing paving with new, durable surfaces that will provide a practical, long-lasting solution for years to come.

The project was completed during one of the hottest periods of the summer, with the team working professionally throughout the challenging conditions while maintaining the high standards WMS is known for.

External improvement projects like these play an important role in enhancing residents' homes, improving accessibility, safety and the overall appearance of outdoor areas.

A huge well done to Daniel, Max and Jamie for another excellent job completed.

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WMS CASE STUDIES

Cornwall Team Completes Patio and Pathway Improvements

Our Cornwall team has successfully completed a patio and pathway improvement project at a residential property, helping create safer, more accessible outdoor spaces for the resident.

 Delivered by Daniel, Max and Jamie, the works involved replacing existing paving with new, durable surfaces that will provide a practical, long-lasting solution for years to come.

The project was completed during one of the hottest periods of the summer, with the team working professionally throughout the challenging conditions while maintaining the high standards WMS is known for.

External improvement projects like these play an important role in enhancing residents' homes, improving accessibility, safety and the overall appearance of outdoor areas.

A huge well done to Daniel, Max and Jamie for another excellent job completed.

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WMS Case Study: Bossington Refurbishment!

Project: Comprehensive Upgrade of a Long-Term Rental Character Property

Overview

WMS was recently commissioned to refurbish a charming long-term rental property in Bossington, Somerset. The goal was to modernize the home while preserving its unique character and traditional features.

Scope of Works

  • Full electrical rewire
  • Complete plumbing overhaul and new boiler installation
  • External lime render and lime pointing
  • Traditional lime wash external decoration
  • Replacement of cast iron downpipes
  • New cobbled frontage and patio installation
  • Wood burner and flue fitted
  • Cork insulation to eaves with internal lime plaster finish
  • New lime plaster throughout
  • Full internal decoration
  • Brand-new kitchen installation
  • New floor coverings throughout
  • Soakaway and drainage improvements

Challenges

The project required balancing modern functionality with heritage preservation. Specialist skills in lime plastering and traditional finishes were essential to maintain authenticity while meeting current standards.

Delivery

The refurbishment was managed by Richard Cole, WMS Contracts Manager, with works delivered by our multi-skilled operatives from the WMS Yeovil office.

WMS Key Team Contributions:

  • Simon Thomas (Site Supervisor): Delivered site works with professionalism and efficiency.
  • Vincent Wilson: Initially joined as a temporary team member and is now a valued WMS employee, contributing significantly to internal cork insulation and painting.
  • Jack Smith: Demonstrated exceptional craftsmanship in lime plastering, particularly on kitchen walls.


WMS Specialist Subcontractors:

WMS called on the services of our local long term sub-contractor partners for:

  • Groundworks
  • Mechanical & Electrical
  • Plumbing & Heating
  • Wood burner installation
  • Flooring and carpet fitting

Outcome

The result is a beautifully restored property that seamlessly blends traditional craftsmanship with modern comfort. This project showcases our ability to deliver complex refurbishments with attention to detail and heritage integrity.

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Case Study: Queen Anne Court Refurbishment

Project: Major External and Internal Upgrades to Listed Residential Blocks

Overview

WMS successfully delivered a significant refurbishment project at Queen Anne Court, Barnstaple, earning high praise from the client for quality and professionalism. The works were managed by Senior Contracts Manager Matt Kempster and executed by our skilled in-house team alongside trusted subcontractor partners.
This £800k project focused on two multi-occupancy residential blocks, ensuring structural integrity, aesthetic improvements, and compliance with heritage requirements.

Scope of Works

  • Complete Roof Replacement: Installation of natural slate tiles for durability and heritage compliance.
  • Window Upgrades: Fitting of 120 new timber sliding sash windows, semi-factory finished and completed on-site with Dulux Trade Weathershield Exterior Gloss for enhanced longevity.
  • Render & Structural Repairs: Including Helifix stitching for structural reinforcement.
  • Steel Lintel & Header Replacement: Ensuring long-term stability and safety.
  • Guttering Refurbishment: Original guttering relined and restored.
  • Full External Decoration: Preserving the building’s historic character.
  • Internal Decoration: Communal areas refreshed for improved resident experience.


Heritage Compliance

As a listed building, all works were carried out in close consultation with the local conservation officer to maintain architectural integrity while delivering modern performance standards.

Leadership & Collaboration

The project was expertly coordinated by Matt Kempster, ensuring seamless delivery with minimal disruption to residents. Collaboration between WMS teams and specialist subcontractors was key to achieving outstanding results.

Outcome

The refurbishment has revitalized Queen Anne Court, combining traditional craftsmanship with modern durability. This project reinforces WMS’s reputation for delivering complex heritage works to the highest standards of quality and compliance.

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Testimonials

"I understand your team are finishing up this week and I just wanted to send some feedback through about how much of a pleasure it has been having them work outside for the past 7 months. Everyone has been so friendly, polite, clean, quiet, and courteous what an excellent team of workers you have.

A special mention to Reef. What a lovely gentleman he is, he clearly has a very keen eye for attention to detail! What an absolute asset he is to your company. I can honestly say I think we will miss seeing the WMS vans turn up in the morning! Never did I think I would say that about having contractors working outside our house, but it has been a pleasure and the buildings new make over looks outstanding."

WMS Somerset Client

"Just to say what a great job Peter and Jake did on the painting. They were so friendly, helpful and great workers. (Thanks also to Rob and Nathan!)"

Teresa

"Thanks ever so much for the hard work you have put into delivering a great service. Ryan, your attitude has been exceptional to resolving issues and putting the resident first. Riki, as discussed in the office on Friday, the positive feedback is also attributed to the efforts you are putting in to ensure accurate updates and great communication. Will you've been keeping clients happy for years now. Cheers mate. This is exactly the start to the contract that we were hoping for."

WMS Client

"Hello John Just wanted to say it’s been an absolute pleasure having the young man here to do the roof and walls he’s done an amazing job and the residents really like what he has done thank you so much."

Karen

"Tenant would like to say thank you very much for the operative out today, did a fantastic job, spot on with the pipes to the sink and doors. 10 out of 10!!"

Tash

"I would like to thank you all, including your subcontractors and in particular Nick who have all contributed to the very successful completion of the works which went without incident or delays throughout the entire Winter period. The works were also carried out to a good standard."

Rob

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JOIN US

Please contact us at jobs@wms-gb.com or 01237 473000 if you feel you have skills to enhance the team at WMS! Good luck!!!

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