WMS delivered a £398,000 programme of window and roof refurbishment works at The Homestead in Cheddar, Somerset, providing supported accommodation for residents aged over 55.
Working for Sanctuary Housing, the 16-week programme involved improvements across the apartment blocks, with WMS coordinating its site team alongside specialist window and roofing subcontractors.
Window & Roof Refurbishment
The programme focused on the refurbishment of windows and roofs across the apartment blocks, bringing together WMS site management and bricklaying expertise with specialist window and roofing contractors.
With residents remaining at the heart of the project, coordinating works within an occupied supported accommodation setting was an important consideration throughout delivery.
Learning Through Resident Engagement
One of the key challenges identified during the programme was communication with residents.
With no full-time scheme manager in place during much of the project, there was initially no single on-site point of contact, making it more difficult to communicate upcoming works and respond consistently to residents' questions and concerns.
The experience highlighted an important opportunity for future projects of this nature. Regular weekly or fortnightly resident meetings would provide a dedicated forum for explaining upcoming works, answering questions and addressing concerns before each stage begins.
A full-time scheme manager was appointed towards the end of the programme, further supporting communication on site.
Delivering and Learning
The 16-week project demonstrates the importance of combining effective construction delivery with strong resident communication, particularly when working within occupied supported accommodation.
Alongside delivering the physical improvements, lessons taken from The Homestead will help inform WMS's approach to future resident-facing programmes and strengthen engagement from the outset.